Privacy Policy ©2026 Paradise Fitness Studios Pty Ltd

Paradise Fitness Clubs
Website: www.paradisefitnessclubs.com
Email: info@paradisefitnessclubs.com
Phone: 07 5577 5668
Address: 3-4/32 The Esplanade, Paradise Point, Queensland

Effective date: 24/06/2026

Paradise Fitness Studios Pty Ltd, trading as Paradise Fitness Clubs, is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, hold, disclose, protect and manage your personal information, including sensitive information and health information, when you interact with Paradise Fitness Clubs, use our website, enquire about our services, become a member, attend our facility, participate in training, undertake assessments or communicate with us.

We are guided by the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy obligations. Where relevant, we also take into account privacy expectations and obligations that apply to Queensland-based businesses and service providers.

1. Why we collect personal information

Paradise Fitness Clubs collects personal information so we can provide safe, professional and personalised health, fitness, coaching and membership services.

We may collect information to:

• respond to enquiries
• manage memberships
• provide group training, personal training, small group personal training and other fitness services
• conduct health screening and exercise readiness assessments
• understand injuries, health conditions, limitations and training goals
• provide safe and appropriate exercise guidance
• support rehabilitation, NDIS-related participation or other support needs where relevant
• process payments and manage billing
• schedule appointments and class bookings
• communicate with members and clients
• provide customer service and support
• manage attendance, facility access and security
• improve our services, systems and member experience
• conduct surveys, challenges, promotions and events
• send marketing communications where permitted
• meet legal, insurance, regulatory and business record-keeping obligations
• respond to complaints, incidents, emergencies or safety matters

We only collect personal information where it is reasonably necessary for our business activities and the services we provide.

2. The types of personal information we may collect

The personal information we collect may include:

• your name
• address
• email address
• phone number
• date of birth
• emergency contact details
• membership details
• payment and billing information
• attendance and booking records
• communication history
• feedback, survey responses and enquiry details
• notes relating to your training preferences, goals and progress
• photographs, videos or testimonials, where consent has been provided
• CCTV footage or facility access information where used for safety and security
• social media details where you interact with us through social media
• website usage information, cookies and analytics data

3. Health information and sensitive information

Because Paradise Fitness Clubs provides health, fitness, training, exercise, rehabilitation and wellbeing-related services, we may collect sensitive information and health information.

This may include:

• health screening forms
• injury history
• medical conditions relevant to exercise
• physical limitations
• medication information where relevant to training safety
• rehabilitation needs
• disability or accessibility information where relevant
• NDIS-related information where relevant
• fitness assessments
• InBody scan results
• body composition information
• measurements
• weight and progress tracking
• training notes
• exercise modifications
• information about pain, discomfort or physical restrictions
• before-and-after photos or transformation records, where consent has been provided

We collect health information only where it is reasonably necessary for providing safe and appropriate services, and where we have your consent or are otherwise permitted or required by law.

We use this information to help our coaches and trainers understand your needs, support your goals, reduce risk, modify exercise where necessary and provide a better and safer training experience.

4. How we collect personal information

We may collect your personal information in a range of ways, including:

• when you contact us by phone, email, website, social media or in person
• when you complete an enquiry form, membership form or health screening form
• when you book or attend classes, appointments or personal training sessions
• when you participate in assessments, scans, challenges or programs
• when you provide information to our staff, coaches or trainers
• when you make payments or set up membership billing
• when you interact with our website, online forms or digital booking systems
• when you communicate with us by SMS, email, phone or social media
• when you provide feedback, testimonials or reviews
• from third parties where you have authorised the disclosure, or where collection is permitted by law

Where reasonable and practicable, we collect personal information directly from you.

In some circumstances, we may receive information from a parent, guardian, carer, allied health professional, NDIS representative, payment provider, booking system, referral source or other third party. Where this occurs, we will take reasonable steps to ensure you are aware of the collection where appropriate.

5. Using your personal information

Paradise Fitness Clubs may use your personal information to:

• provide fitness, training, health and wellbeing services
• assess your suitability for exercise
• create or modify training programs
• manage memberships, bookings and payments
• communicate important service information
• contact you about appointments, classes, updates, renewals or changes
• support your health, fitness and training goals
• respond to questions, complaints, feedback or requests
• manage incidents, injuries, emergencies and safety matters
• maintain accurate business and client records
• improve our facility, services and member experience
• send marketing and promotional communications where permitted
• comply with legal, insurance and regulatory obligations

We will not use your personal information for purposes unrelated to our services unless you have consented, you would reasonably expect us to do so, or we are required or authorised by law.

6. Marketing communications

We may use your contact details to send information about our services, programs, offers, events, updates, health and fitness education or member opportunities.

You may opt out of marketing communications at any time by using the unsubscribe option provided, contacting us in writing, or emailing info@paradisefitnessclubs.com.

Even if you unsubscribe from marketing communications, we may still contact you about important membership, billing, safety, booking or service-related matters.

7. Photos, videos, testimonials and social media

Paradise Fitness Clubs may take photos or videos in our facility, at events, during training sessions, or as part of testimonials and promotional activities.

We will seek consent before using identifiable photos, videos, testimonials, transformation images, before-and-after images or personal stories for marketing, social media, advertising, website content or public promotion.

You may withdraw consent for future use by contacting us. Where content has already been published, we will take reasonable steps to remove it where practicable, but we may not be able to remove material already shared, downloaded, printed, reposted or distributed by others.

We will take particular care with content that may reveal health information, body measurements, transformation results, injury status or other sensitive personal details.

8. Disclosure of personal information

We may disclose personal information where reasonably necessary for our business activities and services, including to:

• employees, coaches, trainers and authorised staff
• payment and direct debit providers
• booking, membership and customer management systems
• email, SMS and marketing platforms
• website, IT, software and cloud service providers
• accounting, legal, insurance and business advisers
• allied health providers, only where you have consented or where otherwise permitted
• NDIS-related parties, only where relevant and authorised
• emergency contacts, medical professionals or emergency services where necessary for safety or emergency response
• regulators, insurers, government bodies or law enforcement where required or authorised by law

We do not sell your personal information.

We do not disclose health information to third parties for marketing purposes.

9. Third-party service providers and overseas storage

Paradise Fitness Clubs may use trusted third-party service providers to help operate our business. These may include booking systems, membership platforms, payment processors, direct debit providers, email and SMS systems, cloud storage, website hosting, accounting software, customer management systems, security systems, analytics tools and marketing platforms.

Some of these providers may store or process information outside Australia. Where we use such providers, we take reasonable steps to ensure that personal information is handled securely and appropriately.

By using our services, you acknowledge that your information may be processed or stored using secure third-party systems, including cloud-based systems, where reasonably necessary for our business operations.

10. Website, cookies and analytics

When you visit www.paradisefitnessclubs.com, we may collect information through cookies, website analytics and similar technologies.

This information may include:

• pages visited
• time spent on the website
• links clicked
• device type
• browser type
• general location information
• referring website or search source

We use this information to understand website performance, improve user experience, monitor enquiries and improve our marketing.

You can adjust your browser settings to refuse cookies, but some website features may not function properly if cookies are disabled.

11. Security of personal information

Paradise Fitness Clubs takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• restricted access to member and client information
• password-protected systems
• staff confidentiality expectations
• secure storage of forms and records
• use of reputable third-party software providers
• reasonable digital, physical and administrative safeguards
• limiting access to health information to those who need it to provide services
• reviewing systems and procedures where appropriate

While we take reasonable steps to protect personal information, no method of electronic storage, internet transmission or digital communication can be guaranteed to be completely secure.

12. Staff access and confidentiality

Personal information, including health information, is accessed only by authorised staff, coaches, trainers or service providers where reasonably necessary for their role.

Staff and contractors are expected to handle personal information confidentially and only use it for legitimate Paradise Fitness Clubs purposes.

Sensitive member information should not be stored on personal devices, private messaging systems or unapproved personal files unless specifically authorised and appropriately protected.

13. Retention and disposal of personal information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, and to meet legal, insurance, accounting, regulatory and business record-keeping requirements.

Some records may need to be kept for a minimum period, including membership records, health screening records, incident records, payment records and business records.

When personal information is no longer required, we will take reasonable steps to destroy it, delete it or permanently de-identify it.

14. Accessing and correcting your personal information

You may request access to the personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

To request access or correction, please contact us at:

Paradise Fitness Clubs
Email: info@paradisefitnessclubs.com
Phone: 07 5577 5668
Address: 4/32 The Esplanade, Paradise Point, Queensland

We may need to verify your identity before providing access or making corrections.

We will respond to access and correction requests within a reasonable time. We will not charge a fee for making a request, but we may charge a reasonable administrative fee for providing access where permitted by law.

In some circumstances, we may refuse access or correction where permitted by law. If we do so, we will provide reasons where appropriate.

15. Data breaches

Paradise Fitness Clubs takes privacy and data security seriously.

If we become aware of a suspected or actual data breach involving personal information, we will take reasonable steps to contain the breach, assess the risk, reduce potential harm and determine whether notification is required.

Where a data breach is likely to result in serious harm, and where we are required to do so, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

16. Children and young people

Paradise Fitness Clubs may collect personal information about children or young people where they participate in our services, programs, assessments, events or activities.

Where appropriate, we may require consent from a parent or guardian before collecting or using personal information about a child or young person.

We take extra care when handling information about minors, including photos, videos, health information and participation records.

17. Anonymity and pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym, for example when making a general enquiry.

However, for most membership, training, payment, health screening and safety-related services, we need accurate personal information so we can provide services safely and effectively.

18. Complaints and enquiries

If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the matter.

Contact details:

Paradise Fitness Clubs
Email: info@paradisefitnessclubs.com
Phone: 07 5577 5668
Address: 4/32 The Esplanade, Paradise Point, Queensland

Please include enough information for us to understand your concern and respond properly.

We will respond to privacy complaints within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

19. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, systems, legal obligations or privacy practices.

The latest version will be available on our website at www.paradisefitnessclubs.com.

By continuing to use our services after this policy is updated, you acknowledge the updated Privacy Policy.